Moving a bank

Today, my customer has successfully move his bank from the old location at UOB Plaza 2 to Suntec City successfully and is one day ahead of schedule. However, at the end of the move, the printer cannot start because one of the print servers was faulty. The boss made sure that the IT people stayed back until the faulty print server was replaced. There was no compliment to the IT staff for a job well done, just focusing on a delay that was one day ahead.